Chargeback (eng. Chargeback, from charge - requirement, back - return) is a procedure for protesting a banking transaction provided for and regulated by the international payment systems VISA, MIR and MasterCard. In simple words, chargeback is the process of canceling a card transaction and returning money to the owner.

The chargeback procedure is initiated by the cardholder. The merchant is usually the defendant. The regulator and arbiter are the issuing bank, the acquiring bank and the SME.

The launch of the chargeback procedure is as follows. The cardholder must provide a list of documents and evidence substantiating fraudulent actions or misappropriation of funds by the defendant. Next comes the investigation by the regulator. If the applicant is right, the bank returns the funds to the owner's card. All costs are borne by the outlet.

Yes

No. Although cash on delivery can be paid by a bank card, it does not fall under the chargeback procedure. The fact is that the post office or the logistics company is only an intermediary between the buyer and the seller of the goods, and therefore cannot be held liable by the bank and the Ministry of Railways, because. is not a party to the conflict and fulfills its obligations for the delivery of goods. Recall that in order to start the chargeback procedure, it is necessary that payment be made to the address of the outlet using acquiring: POS-terminal or Internet acquiring (online bank). Only in this way will the recipient of this money (the outlet) be visible and there will be an opportunity for a chargeback: transactions will be registered in the payment system, which can be challenged in case of illegal actions.

Chargeback can be initiated for the following reasons:

• The outlet did not carry out the promised return (refund);
• Double/accidental withdrawal of funds;
• An amount other than the purchase price has been debited;
• Debiting from the account without authorization or money was debited from the card for a purchase that the cardholder did not make;
• The product or service does not match the description;
• The buyer is not satisfied with the product or service, for example, in fact, the product differs from what was previously promised by the seller, or the services were not provided in full, or the seller deliberately misled the buyer;
• The paid goods were not delivered or the service was not provided;
• The client received the product or service, but made the payment in a different way (cash, from another card, etc.);
• The funds were not issued by the ATM or were not issued in full;
• The seller refused to accept the goods back or deliberately delays the acceptance period.

Yes. It is possible to return money transferred from card to card.

Yes. However, an inexperienced user is more likely to make a mistake. At the same time, it is important to know that it is possible to apply for a chargeback only once. In the event of an error and subsequent refusal with the closure of your case, it will no longer be possible to reapply.

Chargeback service Cosmovisa systematized all processes, reducing the number of errors to a minimum. By launching a chargeback through our service, the probability of success will increase many times over. Thanks to the service, you will be able to create a correct application step by step and avoid mistakes that will allow the bank and the Ministry of Railways to reject your claims on a formal basis.

In case of a positive decision, the money will be returned to the card with which the transaction was made. The entire amount that was indicated in the application will be returned. In rare cases, the amount may be partially returned. At the time of receipt, the bank will notify you of the return.

If we are talking about scammers who accept payments directly to a card or an electronic wallet, then indeed the money does not lie there for a long time. This happens because control by a bank or an electronic payment system in relation to individuals is much weaker than legal ones. Legal entities that receive questionable payments and immediately withdraw them will very quickly fall under the supervision of the monitoring service, and will probably receive an account freeze until they give a reasonable explanation. Repeated suspicious behavior can lead to blocking of the account, termination of the contract and getting the organization blacklisted. Recently, some European banks have begun to withhold up to 10% of payments on a special account, which will be unfrozen only after 12 months, if the bank begins to doubt the cleanliness of the serviced company. Since the buyer (individual) and the outlet (legal entity) are involved in the chargeback procedure, the buyer has a higher chance of finding his money on the seller's accounts.

Also, according to our practice, scammers always had funds in their account. Fraud is most often aimed at a group of people who make payments at different times, so the funds constantly turn around in the account with fresh receipts and are not withdrawn so quickly for the reasons described above. When refunding funds, we have not yet encountered such a situation that there was no money on the scammer's account.

First of all, look at the status in the personal account of your bank. The application may be pending a decision. The return period is on average 30 to 60 days. If the chargeback is not successful, then find out the reason. If the status is successful, then the bank should transfer the amount to the card in the near future. Any questions? Write to the bank support service.

Yes. If you think that, under the contract, the contractor nevertheless completed part of the work, and you do not want to initiate a chargeback for the entire amount, then you can claim only part of the money. However, this is possible if the payment was made in several transactions. The user needs to indicate in the application those transactions that are subject to demand, and not indicate those for which the services were provided.

You can, but we recommend that you do not. From our practice, we came to the conclusion that most often a user cancels a chargeback when scammers try to influence him: they promise payments in the near future, constant calls and persuasion, threats, provocations, etc.